Last updated: 5 October 2026
1. Our aim
Bon Arte Photography aims to provide clear product information, reliable digital delivery and professional customer service.
If you are unhappy with any aspect of our products, licensing process or service, we encourage you to contact us so that we can try to resolve the matter promptly and fairly.
2. How to make a complaint
Please send your complaint by email to:
Please include, where possible:
- your name;
- your order number, if applicable;
- the product or licence concerned;
- a description of the issue; and
- what you would like us to do to resolve the matter.
You do not need to use any particular wording or format to make a complaint.
3. What happens next
We will acknowledge your complaint and review the information provided.
Where possible, we will respond within 5 working days.
If the matter requires further investigation, we will let you know and provide a substantive response as soon as reasonably possible.
We may ask you for additional information where this is necessary to investigate the complaint properly.
4. Resolving complaints
We will consider complaints fairly and on their individual circumstances.
Depending on the nature of the complaint, an appropriate resolution may include:
- correcting an error;
- providing further information or clarification;
- taking appropriate action in relation to a digital product or licence;
- offering a refund where applicable under our Returns and Refunds Policy; or
- explaining why we consider that the original decision or service was correct.
Our Returns and Refunds Policy applies to requests for refunds and cancellations.
5. If you are not satisfied
If you are not satisfied with our response, you may contact us again and explain why you believe the matter remains unresolved.
We will review the additional information provided and reconsider the matter where appropriate.
As Bon Arte Photography is a sole-trader business, complaints are handled directly by the business owner.
6. Your statutory rights
This Complaints Policy does not affect any statutory rights you may have under applicable UK consumer law or other applicable legislation.
Nothing in this Policy limits or excludes any liability or right that cannot lawfully be limited or excluded.
7. Contact
Bon Arte Photography
Email: [email protected]
Last updated: 5 October 2026